Remote Assistance allows another person to view or control your PC remotely to help troubleshoot issues. This guide explains how to enable and connect using Remote Assistance, along with the differences between Remote Assistance and Remote Desktop.
Enable Remote Assistance
- On the remote PC, ensure Remote Assistance Connections are enabled.
- Find detailed instructions under Settings or refer to guides on allowing or blocking Remote Assistance connections.
Request Help
- In the search box on the taskbar, type remote assistance and select Invite someone to connect to your PC and help you.
- Select Invite someone you trust to help you.
- Choose one of the following options:
- Save the invitation as a file and send it to the helper along with the password.
- Use email to send the invitation if available.
- Use Easy Connect if available.
- When the helper tries to connect, you must accept the connection request.
Provide Help
- In the search box, type remote assistance and select Invite someone to connect to your PC and help you, or offer to help someone else.
- Select Help someone who has invited you.
- Choose one of the following options:
- Use an invitation file, select the file you received, and enter the provided password.
- Use Easy Connect if available.
- The inviter must accept your connection request before you can assist.
Remote Assistance vs Remote Desktop
- Remote Desktop: Provides full control over a remote PC, logging in as if you were physically present. Best for remote work or server management.
- Remote Assistance: Allows a helper to view and assist with troubleshooting but requires permission from the user. Ideal for tech support or helping friends.
By following these steps, you can securely request or provide help using Remote Assistance, ensuring safe collaboration and effective troubleshooting.
Remote Assistance is a practical tool—when used correctly, it simplifies technical support and strengthens trusted connections.
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Windows